Policy
Cancellations & rescheduling
We keep this simple and fair. Life happens — just let us know as early as you can.
48 hours’ notice
For cancellations or changes to your clean
The policy
Any changes or cancellations require at least 48 hours' notice. This gives me enough time to offer your appointment to another customer who may be waiting for a clean. I understand that sometimes unexpected things happen, so please let me know as soon as possible if you need to make a change.
Late cancellations
Cancellations made less than 48 hours before on multiple occasions will result in termination of your cleaning slot.
No access on the day
If we arrive and cannot get access, the visit is treated as a no-show and charged in full. Will allow for 15 minute waiting period.