Question 1

What is included in a standard clean?

Accepted Answer

Dusting, vacuuming and mopping, kitchen surfaces and sink, bathrooms cleaned and sanitised, and bins emptied. Anything extra can be added on request.

Question 2

What is included in a deep clean?

Accepted Answer

Everything in a standard clean plus skirting boards, door frames, inside windows and sills, limescale removal and appliance exteriors.

Question 3

Do I need to provide cleaning products?

Accepted Answer

No. We bring professional products as standard. If you prefer us to use your own products, just let us know in your enquiry.

Question 4

Do I need to be at home?

Accepted Answer

Not at all. Many customers give us access instructions or a key. Whatever suits you.

Question 5

How do I pay?

Accepted Answer

We invoice after each clean and accept bank transfer. Payment details are on your invoice.

Question 6

Can I reschedule my clean?

Accepted Answer

Yes. Get in touch as early as you can and we will try find another slot that works.

Question 7

What is your cancellation policy?

Accepted Answer

We ask for as much notice as possible so the slot can be offered to someone else. Full details are on our cancellation policy page.

Question 8

Do you clean ovens?

Accepted Answer

Yes, either as a standalone oven clean or as an added extra to any clean.

Question 9

Do you bring your own equipment?

Accepted Answer

Yes, we bring everything needed including a vacuum, cloths and products.

Question 10

How long will my clean take?

Accepted Answer

It depends on the size of your home and the service chosen. A standard clean on a two-bed home usually takes two to three hours.

Question 11

What happens if I am not satisfied?

Accepted Answer

Tell us within 24 hours and we will come back and put it right at no extra cost.

Question 12

Which areas do you cover?

Accepted Answer

Covering Aldershot and surrounding areas within approximately 30 minutes, including Farnborough, Farnham, Fleet, Camberley, Guildford, Bracknell, Godalming, Yateley, Bagshot and surrounding villages. Send us your postcode and we will confirm straight away.

Frequently asked questions

Services

Practical

Payment

Booking

General

Still unsure?